Privacy Policy tiktok bet – Personal Data Protection for Malaysian Players

1 Personal Information We Collect

Tiktok bet collects your personal information only when there is a legitimate and relevant need in connection with the provision of platform services. We do not collect data that is excessive or unrelated to the operation of our services.

In general, the following are the categories of personal information we collect from tiktok bet players:

• Identity Information: Full name, national identification number (MyKad) or passport, date of birth, gender, and identity document images where required for the KYC process.
• Contact Information: Email address, mobile phone number, and mailing address. This information is used for account communications and transaction notifications.
• Financial Information: Payment method details such as your eWallet account number (Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay) or bank account information (Maybank, CIMB, and others) used for MYR deposits and withdrawals.
• Game Record Data: Betting history, total deposit and withdrawal amounts in MYR, game types played (baccarat, blackjack, poker, slots, Sports Betting), and bonus activity used.
• Technical Data: IP address, device type, operating system, web browser, and login session data. This information is collected automatically for security and platform optimisation purposes.
• Preference Data: Account settings, language preferences, game preferences, and any feedback you provide to tiktok bet.

2 How tiktok bet Collects Information

Your personal information is collected through several channels throughout your interactions with the tiktok bet platform:

• Directly from You: Information you provide when registering an account, submitting KYC documents, contacting customer support, or completing a feedback form.
• Automatically: Technical data such as IP addresses, device types, and platform activity logs are collected automatically when you use tiktok bet.
• From Payment Providers: Information required to verify and process your financial transactions is received from your eWallet provider or banking institution.
• Via Cookies: tiktok bet uses cookies and similar tracking technologies to enhance the user experience and better understand how our platform is used.

3 Purpose of Personal Data Use

Tiktok bet uses your personal data for legitimate and necessary purposes in the context of providing online casino services in Malaysia. We do not use your data beyond what is stated below:

• Account Management: To create, verify, manage, and secure your tiktok bet account, including password resets and two-factor authentication.
• Financial Transaction Processing: To process deposits in MYR via Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, or FPX, and to manage withdrawals to your bank account or eWallet.
• Gaming Service Delivery: To give you full access to all games on tiktok bet — baccarat, blackjack, poker, table games, slots, and Sports Betting including the Malaysia Super League, EPL, badminton, and e-sports.
• Identity Verification and Security: To verify your age and identity (18+ age requirement), detect fraudulent activity, and protect the platform from misuse.
• Legal Compliance: To fulfil applicable legal and regulatory obligations, including Malaysia's PDPA 2010 and industry compliance requirements.
• Customer Support: To handle enquiries, complaints, and support requests that you submit to the tiktok bet support team.
• Targeted Marketing: To send you promotional offers, bonus updates, and relevant marketing communications — only where you have given your consent.
• Platform Enhancements: To analyse usage patterns, identify areas for improvement, and develop new features better suited to the needs of Malaysian players.

4 Sharing & Disclosure of Personal Data

Tiktok bet takes a highly cautious approach to sharing personal data. In short: we do not sell your data, and we only share it when genuinely necessary.

• Technical Service Providers: tiktok bet works with a number of third-party service providers that support the technical operation of our platform, including cloud infrastructure providers, payment processing systems, and licensed gaming software providers. These providers are required to protect your data in accordance with the privacy standards we set.
• Payment Providers: Financial information required to process MYR deposits and withdrawals is shared with eWallet providers (Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay) and the relevant banking institutions, strictly to the extent needed to complete each transaction.
• Legal Requirements: tiktok bet may be required to disclose your personal data to law enforcement or regulatory bodies where mandated by Malaysian law or court order.
• Fraud Investigation: In cases where fraudulent activity, money laundering, or other financial crimes are suspected, tiktok bet reserves the right to share relevant information with the appropriate authorities.

5 Your Rights as a tiktok bet User

Under Malaysia's PDPA 2010 and tiktok bet's internal policies, you have the following rights regarding your personal data. We fully respect these rights.

6 Data Security & Retention Period

Tiktok bet takes our responsibility to keep your personal data secure very seriously. The following are the key security measures we have in place:

• Transmission Encryption: All communications between your browser/app and tiktok bet servers are encrypted using TLS 1.3 protocol and 256-bit SSL certificates.
• Storage Encryption: Sensitive data such as financial information and identity documents are stored in encrypted form on our secure servers.
• Access Controls: Access to user data is strictly controlled under a "least privilege" principle — only staff with a legitimate operational need may access your data.
• Continuous Monitoring: tiktok bet's security systems are monitored 24 hours a day to detect any unusual activity or unauthorised access attempts.
• Regular Audits: Our security systems are regularly audited by independent cybersecurity experts to identify and address any vulnerabilities.

Data Retention Period

• Active Account Data: Retained for the duration of the active account plus 5 years after account closure for legal compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in compliance with Malaysian accounting and financial legislation.
• Technical Logs: Retained for 90 days for troubleshooting and security purposes, then automatically deleted.
• Support Communications: Customer support chat records are retained for 2 years for quality control and reference purposes.

7 Cookie Policy

Tiktok bet uses cookies and similar tracking technologies to enhance user experience, understand how our platform is used, and ensure the security of your login sessions.

You can manage or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of the tiktok bet platform.

8 Children's Privacy

Tiktok bet is a platform designed exclusively for users aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18.

Should we discover that a person under the age of 18 has registered an account or provided us with personal data, we will take immediate action to delete that data and close the account in question.

9 Links to Third-Party Websites

The tiktok bet platform may contain links to third-party websites or services — for example, links to the support pages of eWallet providers such as Touch 'n Go or GrabPay. tiktok bet's Privacy Policy does not apply to those third-party websites or services.

We encourage you to read the privacy policy of every third-party website you visit. tiktok bet is not responsible for the privacy practices or content of third-party websites.

10 Changes to This Privacy Policy

Tiktok bet reserves the right to update this Privacy Policy from time to time to reflect changes in our practices, the technologies we use, legal requirements, or evolving business needs.

• Notice of Changes: For significant changes to how we process your personal data, we will provide clear notice via your registered email address at least 14 days before the changes take effect.
• Last Updated: Each version of this Privacy Policy will display a clear "Effective Date" at the top of the document, making it easy for you to identify which version is currently in effect.
• Ongoing Consent: Your continued use of the tiktok bet platform after the effective date of a new version constitutes your acceptance of the updated terms.